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How Well Does Your Dealership Protect Customer Information?

Hardly a day goes by when one doesn’t hear about some type of data breach at companies or government organizations. These breaches are of people’s (yours and mine) non-public personal information which may include names, addresses, dates of birth, social security numbers, credit card numbers, bank/checking account numbers, etc. Identity theft is at epidemic proportions and all of us are at risk.

That’s why it’s crucial that businesses and government agencies do everything possible to protect their customers’ information. Car dealerships are no exception. In fact, car dealerships, under federal definition, are considered financial institutions and must comply with many federal and state laws that protect the personal and financial information of customers.

Two laws, in particular, must be followed by car dealerships throughout the United States. The first is known as the Safeguards Rule which is part of the federal Gramm-Leach-Bliley Financial Privacy Act. This rule requires financial institutions (car dealerships) to protect the non-public personal information of all its customers by securing the information (both in paper and electronic form), limiting access to that information only to those employees who have a business reason to access it, and having a plan to notify and assist customers whose information has been breached.

Another law that car dealerships must follow is the Red Flags Rule, which is part of the federal Fair and Accurate Credit Transactions Act (FACTA). This rule requires dealerships to prevent, detect and mitigate the occurrence of identity theft. That means that dealerships must have a written policy and procedures in place to ensure that the “customers” they are selling cars to are not identity thieves.

Failing to have written policies and procedures in place and failing to protect customer information can lead to regulatory action and civil litigation. So it is important for dealerships to be prepared. To easily and conveniently train your staff online about the Safeguards Rule, click here for managers and click here for sales and business office staff. To train all staff on the Red Flags Rule, click here.

Please be sure to contact us if you have any questions.

NOTE:  PIADA Members receive a special discount. Email Shannon@piada.org for discount code.


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AICE Conducts Title Seminars with Qualified Instructor

Do you work for an auto/RV/MH dealership, auto auction or lender and need to learn how to process motor vehicle or mobile home titles and registrations? Not only is this seminar filled with a great deal of information to assist dealers in processing and preparing deals for the tag office, but it's taught from the dealer's perspective and covers related topics such as sales tax and other compliance issues. The instructor, AICE Managing Member S. Allen Monello, D.P.A., brings a wealth of knowledge and experience to the classroom. As a former Assistant Director of Florida's DMV, a chief compliance officer for an automotive group, and a current co-owner of a private tag agency for dealers (Tag Agency of Pinellas, Inc.), he will ensure each participant leaves the session with a much higher level of knowledge and skill for processing tag and title work. 

The seminar includes hands-on practice sessions for completing title reassignments and title and registration application forms. A manual is provided and each participant will receive an attractive Certificate of Attendance. This day-long seminar has been approved by the Division of Motorist Services and can be used to fulfill the requirements of continuing education for independent dealers.

Contact AICE to inquire about the next Title Seminar.

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Additional Resources

Register for AICE Online Training Courses Now!

Register for In-Person Motor Vehicle Dealer Pre-Licensing Courses.  Register on our secure website or call toll free 1-866-930-4577.

Click Here To See Our Training Schedule By Month And Location

Automotive Industry Center for Excellence, LLC (AICE)
1497 Main Street, Suite 344
Dunedin, FL 34698
Phone (727) 623-9075
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